Referral Criteria & Process


  • Client is homeless or at risk of homelessness.
  • Client is unable to raise a deposit by any other means.
  • Client must be in receipt of benefits or on a low income.
  • A client must provide information regarding any outstanding debt with the Department of Work and Pensions.
  • Client must be willing to undertake training or further education.
  • Drug & alcohol misuse (ready for independent living).
  • No history of arson attacks.
  • Unable to assist sex offenders or those assessed as a high or very high risk of harm.
  • Resettling in the Rhondda Cynon Taff area or where accommodation is available.
  • Must be a veteran in need, have an association with the services and/or in the criminal justice system.

Referral Sources

We will consider referrals from any source, including self-referrals, dependant on the client meeting the above criteria.

Referral Process

  • Referrer completes a Rhondda Hub referral form, risk assessment and consents to share information form and send to Rhondda Hub for Veterans.
  • Rhondda Hub will consider the referral form and will make contact to offer an assessment if appropriate.

Important Information for You and Your Client Before Making a Referral

  • Range: Clients aged 35 years and over will be entitled to one-bedroom flat (if available). Those aged 25-35 years old are entitled to a room in shared accommodation unless they have resided in a hostel for more than 3 months at which point, they will also qualify for a one-bedroom flat on the condition proof can be provided.
  • Clients under 25 who have difficulties in housing due to the level of benefit they receive are entitled too. If there is a shortfall in their rent, that they will have to be able to contribute (reasonable shortfall).
  • Clients must have no active illegal drug/alcohol use and must be willing to engage with support services.
  • Rhondda Hub for Veterans Ltd. is unable to assist those with a history of arson attacks and current self-harm.
  • Rhondda Hub for Veterans Ltd. is unable to assist those assessed as high or very-high risk of harm.

Waiting List

  • Rhondda Hub for Veterans Ltd. does have a waiting list. We do not own any properties and work only with private landlords. Clients are to be housed once the landlords send available property lists.
  • Rhondda Hub for Veterans Ltd. house clients according to their needs and not where they are referred from.


  • Clients on high level ESA and PIP/DLA under 35 but over 25 can be exempt for a studio as it proves they are unable to work.

Level of Support

  • Clients will be given low level support by Rhondda Hub for Veterans Ltd. We will also refer to other services as and when appropriate or needed.
  • Please note, every case is assessed on its own merits.

Please do contact us if you would like further clarification on any of the information supplied relating to the criteria and process outlined above.

You can send your referral form to us by hand, mail, or email. If you would like to receive our referral forms electronically, please send requests to:

Rhondda Hub for Veterans
Unit 1 Crown Building,
River View,
CF40 1QF

Telephone: 01443 303 100 • Email: